Terms and Conditions

Please read these Terms of Service carefully before accessing or using our website.

These Terms and Conditions govern your conduct associated with your shopping experience, comments, and reviews on Kimonology®. To the extent of any conflict between Kimonology Privacy Policy and these Terms and Conditions, these Terms and Conditions shall control with respect to the CRR Service.

By using this Website and proceeding with purchases, you agree to these Terms and Conditions and use it at your sole risk. Please ensure that you agree with our policies before purchasing from our online store. If you do not agree with our Terms and Conditions, please do not use this Website.

Payments

Payments can be made using any of the following methods:

• Credit Card (using PayPal Express payment gateway)
• PayPal (through PayPal account)

All prices are in U.S. dollars. You still can pay in the currency of your own country, and PayPal will recalculate and send us U.S. dollars.

As Kimonology is powered by Atlanti Group LLC, the payment is processed to Atlanti Group LLC.

Return Policy

Kimonology is confident you will be happy with your order. But we understand if you would like to return something.

Easy merchandise return and refund process for non Print to Order Items:

1. Contact us within 7 days of receiving the order, and request a Return Request Number (RRN).
2. In your return package, please include a copy of your receipt, email address, Kimonology RRN, and a written reason for the return and/or any exchange request.
3. Please send the unworn, unwashed, unaltered, and originally packaged items that you want to return within 5 business days of receiving the RRN.

Ship your items to:

Kimonology Returns
2512 SW 36th Ln
Cape Coral, FL 33914

After we receive your items, and if they satisfy the return conditions, we send you a receipt confirmation email and will issue your refund within 7 business days.

We may not accept your return and send you back your package if:

• You do not have the RRN
• Returned items are worn, washed, altered, or lack original packaging

If you are returning a part of the order, you will receive a partial refund worth the combined value of returned items.

Unfortunately, we do not accept the return of Sale Items: for all items with reduced price, all sales are final. Shipping and handling charges on returned merchandise are non-refundable. You are responsible for the cost of shipping the items back to us. We are not responsible for lost return packages and recommend you insure and track your package.

Although all Kimonology merchandise is inspected for defects and damage, should anything be shipped and not in the desired condition, or if the product does have a defect, please:

1. Contact us within 48 hours of the arrival of your order.
2. In your message, include photos (JPG, JPEG, under 1,000Mb) of damaged goods.
3. If the damage is Kimonology’s fault, we will issue the Return Request Number (RRN).
4. In your return package, please include a copy of your receipt, email address, and Kimonology RRN.
5. Even damaged items have to be unworn, unwashed, and unaltered.
6. Send items within 5 business days of receiving the RRN.

Ship your items to:

Kimonology Returns
2512 SW 36th Ln
Cape Coral, FL 33914

After we receive your items, and if they satisfy the return conditions, we send you a receipt confirmation email and will issue your refund within 7 business days.

Damaged goods due to negligence on the recipient’s behalf will not be accepted for a refund. Unfortunately, we may not accept items damaged during shipping to you.

Returns on Print to Order Items:

The nature of print-to-order is that returns are only possible for missing, damaged, or defective items that were not damaged or became defective due to shipping. We do not have shipping insurance and will not compensate for shipping-related damages. Normally, we do not provide print on demand returns to request a return or refund for any reasons other than that the item arrived in damaged or defective condition (bad print application, bad sewing processing).

The POD return process:

1. Contact us within 7 days of receiving the order.
2.  Provide an image (images) that display product defects (you will be able to, in a provided form) or let us know if the shipping got lost.
3. If the items are indeed of low production quality or if we are able to verify that the items got lost in shipping, we will be requesting the refund, return, or replacement from our POD partners.
4. If the case id proved, you will receive the further instructions, to be able to return or exchange the item or will receive the refund.

We do not guarantee any returns of Print on demand items. However, please don’t hesitate to contact us in any case if you have any concerns about your order. We will make sure to go the extra mile to keep you satisfied.

Copyright

Please be advised that this website is protected by Trademark and Copyright laws governing their use in the United States of America. You must ensure that you comply with these laws and do not unlawfully use, copy or adapt any works or information from this Website for your purposes without the written consent of its owners. All trademarks, brands, and names that appear on our site are the sole property of their respective owners. All images used on this Website have been produced by Kimonology and may not be reproduced without the explicit consent of the owning parties.

Submitting Your Information

If you wish to purchase from the Kimonology online store, you agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You must provide information about yourself that is true, accurate and in no way false or misleading. If you choose to use a workplace email address for your account or to access the Website, then you are solely responsible for ensuring that you comply with the rules, policies, or protocols that apply to the use of your email address and your workplace facilities.

Your submission of personal information through the store is governed by our Privacy Policy.

Submitting Content

You must not:

• Use the Website for any activities that breach any laws, infringe a third party’s rights, or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Law.
• Use the Website in a manner or way, or post to or transmit to or via the Website any material, which interferes with other users or our other customers or defames, harasses, threatens, menaces, or offends any person or which prevents any other person from using or enjoying the Website.
• Make fraudulent or speculative inquiries, purchases, or requests through the Website.
• Use another person’s details without their permission or impersonate another person when using the Website.
• Post or transmit any obscene, indecent, inflammatory, or pornographic material or any other material that may give rise to civil or criminal proceedings.
• Tamper with or hinder the operation of the Site.
• Knowingly transmit any viruses, worms, defects, Trojan horses, or similar disabling or malicious code to the Website.
• Use any robot, spider, site search and retrieval application, or other mechanism to retrieve or index any portion of the Website.
• Modify, adapt, translate, or reverse engineer any portion of the Website.
• Remove any copyright, trademark, or other proprietary rights notices contained in or on the Website.
• Reformat or frame any portion of the web pages that are part of the Website.
• Create accounts by automated means or under false or fraudulent pretenses.
• Use the Website to violate the security of any computer or other network or engage in illegal conduct.
• Take any action that imposes or that would, in our reasonable opinion, result in an unreasonable or disproportionately large load on our infrastructure.
• Use the Website other than in accordance with these terms and conditions.
• Attempt any of the above acts or engage or permit another person to do any of the above acts.

By submitting any comment and/or review to Kimonology, you represent and warrant that:

• You are the sole author and owner of the intellectual property rights thereto.
• All “moral rights” that you may have in such content have been voluntarily waived by you.
• All content that you post is accurate.
• You are at least 13 years old.
• Use of the content you supply does not violate these Terms and Conditions and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

• That is known by you to be false, inaccurate, or misleading.
• That infringes any third party’s copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy.
• That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising).
• That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased, or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation.
• For which you were compensated or granted any consideration by any third party.
• That includes any information that references other websites, addresses, email addresses, contact information, or phone numbers unless you are specifically asked to provide that information.
• That contains any computer viruses, worms, or other potentially damaging computer programs or files.

For any comment or review content that you submit, you grant Kimonology a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or sell and/or distribute such content and/or incorporate such content into any form, medium, or technology throughout the world without compensation to you.

All comment or review content that you submit may be used at Kimonology’s sole discretion. We reserve the right to change, condense, or delete any comment or review on the Kimonology website that Kimonology deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms and Conditions. We don’t guarantee that you will have any recourse through Kimonology to edit or delete any content you have submitted. Written comments and reviews are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Kimonology, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Kimonology, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective contributors.

By submitting your email address in connection with your comment or review, you agree that Kimonology and its third-party service providers may use your email address to contact you about the status of your comment or review and other administrative purposes.

Comments and Reviews Guidelines

When writing your comment and/or review, please consider the following guidelines:

• Focus on the product and your individual experience using it.
• Provide details about why you liked or disliked a product.
• All submitted comments and/or reviews are subject to the terms set forth in our Terms and Conditions and held for moderation.

Kimonology reserves the right not to post your comment and/or review or allow your participation in a giveaway lottery if your posted content contains any of the following types of content or violates other guidelines:

• Obscenities, discriminatory language, or other language not suitable for a public forum.
• Advertisements, “spam” content, or references to other products, offers, or websites.
• Email addresses, URLs, phone numbers, physical addresses, or other forms of contact information.
• Critical or spiteful comments on other reviews posted on the page or their authors.

Giveaway Rules

While participating in a giveaway, please consider the following rules:

• The system will randomly select one entry, unless otherwise noted.
• After the winner is selected, their name will be posted on the giveaway page, and the winner themselves will be notified by the email they provided to request their mailing address.
• If you submit a few comments under different names but with the same email, the system will not consider duplicate entries but will still allow you to take part with your single entry.
• Only US residents are accepted in giveaway lotteries unless otherwise noted.

Allergy Warning

Items in this store were created in an environment with cat presence. If you have a cat (or any cat-related) allergies and still purchase items from this store, you agree to indemnify and hold Kimonology, owner Natasha Chernavska, other Kimonology representatives, and/or associated agents harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, including reasonable attorneys’ fees, arising out of using Kimonology products. If you have a cat (or any cat-related), purchase items from this store, experience allergies, wash items, and still want to return them, in the case of washing being noticed, we will not accept the return.

Products or Services

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

We reserve the right to refuse service to anyone for any reason at any time. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Other Terms

Kimonology, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Kimonology and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

If you register an account with us, you may not have more than one active account, and your account is non-transferable. You may update, edit or terminate your account at any time through the Website.

We may immediately suspend, terminate or limit your access to and use of the Website and (where relevant) your account if you breach these terms and conditions and: the breach cannot be remedied; or you fail to the remedy the breach within 10 days of our notice to you of that breach; or if there is an emergency or we need to perform some maintenance on our Website.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. From time to time, business strategies change. As such, we may in the future, stop making the Website (or any part of it) available. Prices for our products are subject to change without notice. This will not impact any current orders that have been accepted by us.

The Website may contain links to external websites that are not operated by us or our related bodies corporate. These links are provided for your convenience only and: we make no representations or warranties, or have any responsibility or liability for those websites; and these links do not indicate, expressly or implicitly, that we endorse the site or the products or services that are provided at those sites.

In addition, if you wish to share feedback with us, please do not submit this feedback through a comment. Instead, contact me directly.

Enjoy!